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How And Why To Improve Your Relevance Score On Facebook

If your business is on social media (and it should be!) it's important to know your Facebook relevance score and how to improve it.

The relevance score is a metric that shows how well your Facebook ads are resonating with your target audience on a scale of 1 to 10. A score of 1 means your ad is less relevant compared to other ads targeting the same audience, and 10 means your ad is very relevant.

Your relevance score is very important because a higher score lowers the cost of advertising on Facebook. You want to pay less and reach more people, right?

Are your ads receiving a low relevance score? If so, you need to improve them to save money and reach the right people.

So how do you improve your score?

Know your target audience well and target a specific audience.

Before you can target the correct people, you need to know who exactly you want your ads to reach. Do audience research or create buyer personas. This will help you get the demographic information, the problems and pain points, and the customer feedback of the people you intend to target.

Use Facebook's Insights to see the demographics who have interacted with your ads. Use this information to create buyer personas and decide who you should target. Look for a demographic that's more likely to interact with your posts.

Split test your ads.

Split testing is a good way to improve your relevance score, and it's simple. Split testing is testing versions of the same ad to see which version performs better. Show the same ad to two different audiences to see which audience responds well. Or you can show two different ads to the same audience and see which performs better with your target audience.

Choose the best-performing ad. However, after some time, your ad's relevance score may decrease as the audience tires of seeing the same ad. When this happens, refresh the ad. Change the image or do another round of split testing and see what resonates well with your target audience.

Use high-quality, relevant ad copy and images.

This is self-explanatory. You'll get more clicks, likes, and shares if your ad is well-designed. Use images relevant to your business and what your ad is trying to achieve. Also, make sure you use high-quality images. Blurry photos will not improve your relevance score! Also, use clear and concise text.

Make sure all your calls to actions are easy to understand. Let your audience know what they're supposed to do.

Facebook wants you to succeed using their advertising platform. This just makes sense. If you achieve your business goals while spending money on Facebook advertising, you're likely to use that marketing practice again in the future. To learn how to make your Facebook marketing successful and profitable, download my Free Checklist, Successful Facebook Ads at https://jonallo.com/FBads

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Many thanks,

Online Wizard

The 2 Fatal Mistakes Online Business Owners Make With Customer Service

Customer service can make or break your business, and that couldn't be more true when it comes to an eCommerce business in particular. When someone comes to your website to make a purchase, you have to realize that they are choosing you over thousands of other stores on the web.

What are you going to do to not only close the deal, but make sure they are satisfied after the delivery?

Having excellent customer service will be key, but you have to avoid these two common mistakes to make sure you can keep your new customer coming back time and time again.

1. Not Being Accessible

People have issues trusting stores on the internet these days. With so many scams out there, you have to show that your company is a trustworthy source for whatever it is you happen to be selling. One of the ways you can do that is by making your customer service department very accessible.

This doesn't just mean listing a phone number in the header, which instantly adds credibility, it also means having other options that you can be reached through, like live chat, email, and even social media. By making yourself accessible, you give people reassurance that you'll be there should any problems arise with their order.

And, in today's world where a lot of people don't have the time to speak on the phone, live chat is definitely the way to go in most situations. Have a chat box automatically pop up on the website so people can get in touch with you without searching for a hidden "Contact Us" link.

2. Not Following Up

The second biggest mistake an online business can make when it comes to customer service is not following up with buyers after they have made a purchase. You should invest in an email list and autoresponder to make sure that every customer is emailed a "thank you" for their purchase email, a delivery confirmation, and then a follow-up email a few days later to see if they like what they are getting.

This follow-up email is also the ideal time to ask for a review, which can help boost your reputation even more. If they happen to be unsatisfied with the product, you greatly reduce the risk of chargebacks or returns just by offering to make it right for them up-front. Instead, you might be able to settle with store credit or an exchange.

We all occasionally make mistakes in marketing our business. We wouldn't be human if we didn't. It's all part of the learning process. Although mistakes are going to happen, you can avoid a number of common business mistakes. Download my free checklist, The 10 Most Common Business Mistakes at https://jonallo.com/mistakes

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10 Social Media Tips For Business 2019

Looking for some free strategy to ramp up your social media marketing, why not implement these top tips presented in the video above.



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